Client Handbook

Thank you for your business! Please look over and keep the following information to help us give you the best cleaning experience.

Our Mission Statement

Worker Bees strives to be reliable, trustworthy, professional, and friendly while providing consistent, thorough, helpful services that exceed expectations.

Appointments

We are happy to set you up on a regular schedule or you can call as needed. Our operating hours are

Monday-Friday, 9:00 a.m. - 5:00 p.m. Although we try to be accommodating, please give us as much notice as possible when scheduling an appointment.

A) How to schedule - You may book online at workerbeesms.com, or contact us via call or text at (662) 617-1468. Any messages outside of business hours will be returned as soon as possible during our normal operating hours.

B) Rescheduling/Cancellations - Accommodating client appointment requests and scheduling employee shifts accordingly are two of the most important aspects of our daily operations. To help ensure that things run smoothly for everyone, we do have fees for canceling or rescheduling appointments. The fee for canceling or rescheduling an appointment less than 48 hours ahead of time is $25.00. Same-day cancellation fee is $50.00. Lock-outs will be considered same-day cancellation. If we wait for you to come open the door, there will be a $20.00 fee for 30 minutes. We cannot wait any longer than that or the rest of our day’s schedule will be thrown off. Any changes requested with more than 48 hours’ notice will not be charged. With hundreds of clients to accommodate, we appreciate your understanding of the need for this policy.

C) Appointment Reminder/Follow-up - We send reminder texts the day before your appointment. However, occasionally mistakes or oversights can occur. Not getting a reminder text does NOT mean we aren’t coming! Feel free to text or call if you want to double check on your appointment. We also will send follow-up texts after appointments to make sure that everything was satisfactory with our service. We appreciate your feedback so we can encourage our cleaners to do a good job or so we can improve if needed.

Preparing for Your Cleaning Day

Here are a few helpful hints to assist you in getting the most out of your cleaning.

A) Pick up and put away as much clutter, clothes, toys, etc. as possible.

B) Leave a note or list. We have specific protocols on cleaning but if you would like special attention paid to something, just let us know so we can make sure you are getting exactly what you want. (Please note that items left on lists or notes can only be done if they are things included in your normal service).

C) If you want the sheets changed on a bed, leave clean ones sitting on top of the bed.

D) Make sure that you have arranged for us to have access to your home.

E) Dogs must be outside or put up for our safety and their comfort.

Payments

A) Billing - Our system generates invoices automatically off of scheduled appointments and are sent by e-mail once the work has been marked as completed. You may pay your invoice through the link with a card, or our mailing info is on the invoice if you would prefer to pay by check (Please note the 3.5% convenience fee when paying by card). If you have any questions regarding your bill, please contact our Accounting Manager at accounting@workerbeesms.com. You will receive a receipt via e-mail when your payment is processed.

B) Pricing - You will receive your pricing in writing ahead of your appointment. By scheduling the appointment you agree to the terms of the estimate. **Please note that additional costs may apply if conditions or sizes are not accurately described or portrayed. Our operating expenses continue daily so it is important that payments are received in a timely manner. A late fee will accrue every 30 days that balance is past due. Thank you for remitting payments as soon as possible.

Things We Do

As our company name and slogan indicates, we are here to help in most any way we can. Here are the cleaning services we offer:

Basic Clean

-  Sweep/Mop  - Bathrooms - Make beds/change sheets - Dust

-  Vacuum    - Kitchen   - General fluff, fold, tidy    - Empty trash

Deep Clean (Basic cleaning PLUS the following details)

-Ceiling fans and light fixtures    -Wiping around door knobs, door frames/ledges

-Baseboards        - Wiping the fronts of kitchens/bathroom cabinets

-Blinds                 - Inside of oven

-Upper window ledges and sills   - Cobwebs

-Wiping light switches         - Air vents

Vacant Move In/Move Out (Basic cleaning plus deep cleaning PLUS the following details)

-Inside drawers/cabinets/pantry   - Inside/under/behind fridge

-Oven drawer and under oven    - Inside medicine cabinet

-Behind/under washer & dryer    - Wipe washer & dryer hook-ups

-Sweep out garage/carport      - Inside closets -  Sweep out fireplace

Game Day/AirBNB Houses

-Any basic/deep cleaning items as needed  - Empty dishwasher

-Empty all trash cans          - Make beds

-Throw away any perishables from the fridge (leaving drinks and condiments)

-Fluff, fold, tidy -Washing sheet and towels

Things We Don’t Do

As much as we like to be helpful in any way we can, there are just some lines that have to be drawn for practical purposes. To be clear, here is a short list of things we just plain don’t do.

A) Pet messes. This includes accidents from both ends (both fresh and old), and emptying litter boxes.

B) Biohazardous materials. If we would need or want rubber gloves or tongs to pick it up, it’s not part of what we do.

C) Move furniture. We would hate to scratch your floors and we need our backs healthy to do our jobs. We will reach under as best we can with a broom, but if you want under furniture cleaned, please have it pulled out when we get there.

D) Dishes. Unfortunately, due to abuse in the past, dishes are not included in our services.

E) Laundry. Sorry, our scheduling system does not allow us time to do laundry for residential accounts.

Frequently Asked Questions

A) Do you bring your own supplies? Yes. We will bring everything we need, If you have specific products you prefer that we use, just let us know ahead of time and/or leave them on the counter with a note. We do usually use client vacuum cleaners if available, but we have our own if needed.

B) What is the benefit of signing up to be on a regular cleaning rotation? When you sign up for us to come clean your home regularly (such as weekly, bi-weekly, or monthly), we start you off with a deep clean, then each visit we do all of the basics PLUS we will rotate through the details as needed so that everything stays maintained and your home is at its best all the time. The price per time is lower the more often we come because there is less build up and less details to rotate through per visit.

C) Can I leave the cleaners a tip? What is the best way to do that? If you feel like your cleaners have done a great job, or you want to give them a holiday bonus, a tip is a wonderful way to show your appreciation and it’s always nice to be recognized for our hard work. If you would like to leave a tip for cleaners, just include it in with your payment for that visit. Our system will show us who was there that day and we will add it to their paycheck with a record of who it’s from and the date. If you want to leave cash tip on your day, just make sure to leave a little note with it because if we aren’t exactly sure what money laying around on a counter is for, we of course would just leave it there.

D) Can I make schedule changes or give special instructions directly with/to my cleaner? Because of the way our scheduling is set up, it works best if you contact management directly via text, e-mail, or Facebook message to avoid any confusion with special instructions. Although we try to send the same cleaners each time for consistency, sometimes you may have a different or new cleaner. So any special instructions are best kept in your file so we all know just how you like things done.

Before scheduling or proceeding with any service, we ask that you take a moment to review the Client Handbook in full. Once you’ve read and understood the terms, simply click "I Agree" at the bottom of the page to confirm your acknowledgment and acceptance. This step is required to move forward with your booking.